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Troubleshooting

This page focuses on the most common end-user issues.

I cannot reach the app​

Check these first:

  • the URL is correct
  • your internet or local network connection works
  • the problem happens in more than one browser

If everyone in the household is affected, the issue is likely on the server side.

I can open Yuvomi, but I cannot sign in​

Try this order:

  1. Re-enter your password carefully.
  2. Open the invitation or login link again.
  3. Sign out and back in if you are partially logged in.
  4. Contact the household admin if the account may have changed.

My reminders do not arrive​

Verify:

  • browser notifications are allowed
  • your device does not mute the app
  • your notification settings inside Yuvomi are enabled

I do not see an item another user mentioned​

Possible causes:

  • the item belongs to another module
  • the item is filtered out
  • the item has visibility rules
  • the other user has not saved the change yet

The mobile layout feels wrong​

First try:

  • closing and reopening the app
  • rotating the device once
  • updating the browser
  • reinstalling the home screen app shortcut

What to send with a support request​

Send this information:

  • page or module name
  • exact time the issue happened
  • device and browser
  • screenshot or short screen recording
  • whether the issue is repeatable